The Ways We Collect Personal Information

Your privacy is important to us. The information below sets out how we use and protect any information that you give to us.

When You Give Us The Information

This personal information could include details such as your name, postal address, phone number, email address. We collect this for a variety of reasons, including:

  • To respond to your enquiry

  • To provide a service

  • When you use our social media pages

When You Use Our Website

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your internet-enabled device. They make interacting with a website faster and easier. Our website contains a form that you can complete. We only ask for the information we need. Forms submitted online are automatically turned into an email and sent directly to a member of staff. However, we cannot guarantee it will be confidential whilst in transit to us. Alternatively, you can print out and send us the form.

Publicly Available Information

This may include information found in places such as Companies House and information that has been published in articles/ newspapers. We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters to improve our fundraising methods, products and services. The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them.

What We Do With Your Information

The type and quantity of information we collect and how we use it depends on why you are providing it. We will use the information you provide to:

  • Provide information which you have requested

  • Provide a service to you

  • Record any contact we have with you

  • Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf

  • Analyse and report on the number and nature of contacts with the organisation

  • Provide you with information that we think may be of interest to you if you have agreed to receive it

Sharing Your Information

We do not sell lists of personal details to other organisations. We will share your information only if:

  • We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites

  • We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court

How We Look After Your Data

We ensure that there are appropriate technical controls in place to protect your personal details in accordance with current data protection legislation. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

If you use one of our services, we may also hold data in paper files. We will also collect and retain your information if you send feedback about our services or make a complaint.


By using our websites you acknowledge that you have read the terms of this Privacy Notice and that you consent to the collection of information from you and use of such information as described in this policy.

Whilst we try to ensure that the information on the websites is accurate, we can accept no responsibility for the accuracy of the content. Users who rely on the information on the website do so at their own risk.

For further information see the Information Commissioner’s guidance here.